Agentic.
Agentic is an adjective that describes a system (or type of work) that can pursue goals usually in a multi-step manner and with some level of autonomy usually using AI. Using generative AI through a chat function like ChatGPT is not in itself agentic work. An agentic system isn't conscious, independent or even always reliable. Currently, the focus is on using agentic systems within tightly controlled workflows where they can bring efficiency and quality, and where humans are involved even if only as a supervisor at key steps.
In the wild
“Capturing the larger opportunity from agentic AI will require leaders to rethink the shape of the organization itself”
Seen here: McKinsey, 2026
For AI users
Agentic doesn't necessarily mean intelligent, trustworthy, or right. Agentic work can happen autonomously and extremely fast, so it's worth defining the rules very strictly and making sure you keep an eye. It can also happen 24/7 and at a scale we've not seen before so be mindful of permissions, access and goals set for agents. Agentic systems can be built
For business leaders
Agentic systems can be transformational, bringing capacity, capability and quality to a variety of workflows including customer experience or operational processes. But agentic systems can go rogue, so they need close oversight, and we as leaders really need to consider where our humans are placed for their judgement and control. An agentic system remains the responsibility of the business and of those who lead it and so finding ways to balance the rewards with management of the risks they bring is a new leadership challenge. As we bring more agents into our businesses, it is likely we will need to redesign our processes and rethink ways of working to harness augmented work, rethinking our org chart and culture as we do so. Separately, agentic systems will be changing how our customers interact with us and buy. It may be that their agent is empowered to research or even purchase, whether that's someone using Muse to buy a birthday gift or an agent booking travel for a teammate.